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]]> Tue, 13 May 2008 23:12:06 +0000 mod http://tompeters-psf.pbwiki.com/SideBar.1210738326 email.hidden@example.com (Shelley Dolley) Shelley Dolley removed SideBar.1210738326]]> Tue, 13 May 2008 23:12:06 +0000 del http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Shelley Dolley) Shelley Dolley edited I PSF = Inc Clients Projects!]]> Mon, 11 Feb 2008 11:00:52 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Shelley Dolley) Shelley Dolley edited I PSF = Inc Clients Projects! 4. Turn e-v-e-r-y "task" into a ... Project. PSF = Client. PSF = Project.
4A. The Work Matters!
else?) (Who
(Who else?)
Detail Overview
Issues/Concerns/Risks
1. Think Inc.
MN: My favorite intervention involved a finance department. We learned quickly a simple problem in the way of unleashing the talent. Often a team member entered the organization in an entry position in accounting that may not have been their specialty or their passion. There was the idea that once I get into the job there will be opportunities to move into assignments more aligned. There weren't. So we did a no holds barred role reassignment within the department and to our surprise, only almost every member switched positions and started to produce amazing results.
VW: A client of ours has discovered that when you take a diverse group of people, give them a real business problem to solve, and provide them guidance along the way, stuff happens. We had several teams who used this ]]> Mon, 11 Feb 2008 10:57:37 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Valarie Willis) Valarie Willis commented on I PSF = Inc Clients Projects! VW- A client of ours has discovered that when you take a diverse group of people, give them a real business problem to solve, and provide them guidance along the way, stuff happens.

We had several teams who used this approach and acted as if the problem was their business problem to solve. In other words, they put their PSF hat on and took a fresh approach to looking at the problema and presenting solutions to the problem.

They were given the support needed to tackle the issue and gave presentations to their executives on possible solutions. What made this different from regular problem solving, is that the team used creative stimulus to think about the problem differently and were not bound by 'corporate rigidity'. Most important, they had a lot of fun doing the work.

Give great talent a real cool project and you can bring out the best in them.

]]> Mon, 28 Jan 2008 18:02:03 +0000 com http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Gordon) Gordon edited I PSF = Inc Clients Projects! MN: This is where it starts. It sounds so simple, but it can be a major hurdle. In the work I have done, there is often a "turned on" client that is sold on transforming his/her department. Often the members of the department are quite content with the historic just do your job, serve your time, entitlement environment. So we often have to start with a compelling business case to try and unfreeze thinking. Many find it hard to understand being content with 8-5 keep your nose clean and work toward retirement thinking, however, at this moment in business, laying low and shunning risk may equate to job security. Once we can get people ready to rethink the work and its importance, we start rolling.
TS: One must understand that Think Inc. isn't just about a mindset. It's also about accountability and generating work worth paying for. These are things the average employee never thinks about or is challanged in defining.
GI: Think Inc. means creating a vision for the client, and own organisation]]> Mon, 28 Jan 2008 17:33:34 +0000 mod http://tompeters-psf.pbwiki.com/III+Impact%21 email.hidden@example.com (Michael Neiss) Michael Neiss edited III Impact! 23. PSFs need Vision Statements. Period.
23A. We help people!
input. Please ''Please begin each entry with your name or initials to distinguish your contribution from others.
Detail Overview
Provide details of the concept; what does it mean to you?
What would constitute a remarkable service such that it could command an (ideally positive) comment (and premium fee)?
How can we break from the norm and set the pace for our competitors?
a blue ocean blueocean opportunity here where we can redefine a market or even identify an entirely new market?
If we breakdown our previous projects into incremental steps or component parts - how much was of value and how much was a complete waste and time and money (for all)? (Apply the "80/20 Rule") \"80/20Rule\")
Did we gain feedback from previous clients on similar projects and - if so, are we ta]]> Fri, 25 Jan 2008 09:52:13 +0000 mod http://tompeters-psf.pbwiki.com/FrontPage email.hidden@example.com (Cathy Mosca) Cathy Mosca edited FrontPage I. PSF = Inc. + Clients + Projects!
PSF is a mindset. We are deadly serious about our business. We have clients for whom we do projects. The more interesting the clients and the more "Wow!" the projects, the more we will be able to attract the best talent and deliver "work worth paying for." Our PSF's success is dependent on our clients' success!
the conversation...) conversation ...)
II. Portfolio Quality!
A PSF has talent, clients, and projects, period! We treat all three portfolios the way a venture capitalist would treat an investment. We work systematically to ramp up the quality. The higher the quality, the better the business.
the conversation...) conversation ...)
III. Impact!
A PSF has a clear vision, a distinct identity, and a shared passion for achieving great things! We seek to have impact, on our clients, and on their business performance. We are masters of the art of balance; provocation ]]> Wed, 23 Jan 2008 21:04:43 +0000 mod http://tompeters-psf.pbwiki.com/II+Portfolio+Quality%21 email.hidden@example.com (Michael Neiss) Michael Neiss edited II Portfolio Quality! 9. Conduct a weekly—or a more frequent—formal Current Projects Review. The project-list-is-us. So ... now we’ve got to start managing the Hell out of it.
9A. Words ... matter. E.g.: "Engagement."
from others.'' others.
Detail Overview
Provide details of the concept; what does it mean to you?
8.6. MN A PSF's continuing success is not solely based on the value of the portfolio, but how valuable that portfolio is to that client. Each entry into the portfolio must show a progressive and deeper understanding of the client]]> Wed, 23 Jan 2008 16:43:19 +0000 mod http://tompeters-psf.pbwiki.com/IV+Live+With+%27Em email.hidden@example.com (Richard King) Richard King edited IV Live With 'Em 26. Client-centric = PSF Imperative. Period. But don’t lose your independent voice. Think Client. AND: Stay autonomous.
27. Bring in wild and wooly outsiders. E-x-p-a-n-d the box.
input. Please ''Please begin each entry with your name or initials to distinguish your contribution from others. others.''
Detail Overview
Provide details of the concept; what does it mean to you?
Stories of Implementation
Tell us about your success or failure in adopting these concepts.
RK: The propensity for working across functional and business boundaries in pursuit of delivering something great for a customer is a key feature of PSF style success. All too often, the way jobs are structured, departments are organised, or work outputs are measured and rewarded acts in complete opposition to people's natural preference for being productive and giving their customers good service. One way I have seen middle managers counter the tyranny of the organisation stru]]> Wed, 23 Jan 2008 13:38:53 +0000 mod http://tompeters-psf.pbwiki.com/VII+Talent%21 email.hidden@example.com (Cathy Mosca) Cathy Mosca edited VII Talent! Stories of Implementation
Tell us about your success or failure in adopting these concepts.
has been been to set up a private web community to community, which he invited 200 'top talent' individuals to join. The site provides technology news, personal development and networking opportunities opportunities, and has so far been sticky enough to keep 150 of the initial members active (these are IT people!). Who knows where this will lead, but it gives him and his team a window on the world of his target talent.
Lessons Learned
exercise? How How would you advise others attempting to follow your path?
]]> Wed, 23 Jan 2008 10:18:08 +0000 mod http://tompeters-psf.pbwiki.com/FrontPage email.hidden@example.com (Shelley) Shelley edited FrontPage VII. Talent!
PSF means professional, and professional means talent. PSF success means best talent. It's as simple as that. We attract, challenge, nurture, deploy, remix, retrain, redeploy, and churn our talent. We make heroes of our project champions, and our success lies in their stories.
(Start(Read and join the conversation...)
VIII. It's Ours!
We have made it as a PSF when it feels like a great business and feels like it's ours. We are in charge, we set the standards of Wow!, impact, beauty, and distinction, and we love it!
]]> Tue, 22 Jan 2008 16:15:03 +0000 mod http://tompeters-psf.pbwiki.com/VII+Talent%21 email.hidden@example.com (Richard King) Richard King edited VII Talent! 47. Geeks—the antisocial, masterful diggers-of-obscure-facts—should be adored!
48. Challenge! Challenge! Challenge! Demand ... the impossible. From everyone. (Obviously: starting with yourself.)
input. Please ''Please begin each entry with your name or initials to distinguish your contribution from others. others.''
Detail Overview
Provide details of the concept; what does it mean to you?
Stories of Implementation
Tell us about your success or failure in adopting these concepts.
RK A client of mine, a newly appointed CEO of an IT Staffing Agency is moving his business away from the commoditised "bums on seats" arena in which his company (and its share price) has been struggling. Getting the best itinerant IT professionals to register with his firm is mission critical, and the challenge is to find new ways to make his agency attractive to such talented individuals. Tom would call this making it a Magnet for Talent. One of his ]]> Tue, 22 Jan 2008 14:34:43 +0000 mod http://tompeters-psf.pbwiki.com/II+Portfolio+Quality%21 email.hidden@example.com (Shelley) Shelley edited II Portfolio Quality! Detail Overview
Provide details of the concept; what does it mean to you?
8 -8. You are a Venture Capitalist.
NJ - This is a life as well as work concept - you do a bunch of things - better make them great! If you're taking this route, you really need a good brain dump to start off with to ensure that you take all your open ends into account. Once your brain dump is done, then take a good look at it, rate it and ensure that it's making you go/be where you want to go/be.
Issues/Concerns/Risks
]]> Tue, 22 Jan 2008 09:16:13 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Shelley) Shelley edited I PSF = Inc Clients Projects! MN: See above :)
?: Org's need to think carefully about how much this type of action will benefit them, then sell the benefits.
Think Inc.may Inc. may not get recognized norappreciated. Winning nor appreciated. Winning at Think Inc. may just be that little voice that tells you that you did a great job; No No fanfare, No awards, and No Appreciation. A A job well done may be your only recognition.
1A. Commit "Cool"
The biggest lesson learned was to understand the client. As further posts will suggest, you really need to live with the client and see cool through their eyes.
]]> Tue, 22 Jan 2008 09:14:52 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Shelley) Shelley edited I PSF = Inc Clients Projects! Stories of Implementation
Lessons Learned
input. ''Please Please begin each entry with your name or initials to distinguish your contribution from others.1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T 1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T1. Think Inc.1A. Commit "Cool"'' others.
Detail Overview
Provide details of the concept; what does it mean to you?
1. Think Inc.
MN: This is where it starts. It sounds so simple, but it can be a major hurdle. In the work I have done, there is often a "turned on" client that is sold on transforming his/her department. Often the members of th]]> Tue, 22 Jan 2008 09:13:50 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (RTodd) RTodd edited I PSF = Inc Clients Projects! 4. Turn e-v-e-r-y "task" into a ... Project. PSF = Client. PSF = Project.
4A. The Work Matters!
(What else?) (Who else?)
Detail Overview
Issues/Concerns/Risks
Stories of Implementation
Lessons Learned
from others. others.1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T 1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T1. Think Inc.1A. Commit "Cool"2. Think C-L-I-E-N-T1. Think Inc.1A. Commit "Cool"''
Detail Overview
Provide details of the concept; what does it mean to you?
1. Think Inc.
MN: This is where it starts. It sounds so simple, but it can be a major hurdle. In the work I have done, there is often a "turned on&]]> Mon, 21 Jan 2008 19:52:05 +0000 mod http://tompeters-psf.pbwiki.com/VIII+It%27s+Ours%21 email.hidden@example.com (Michael Neiss) Michael Neiss edited VIII It's Ours! Provide details of the concept; what does it mean to you?
MM: A client of ours pulled off a remarkable PSF transformation by positioning his management team of a business unit as a Professional Service to the organisation. He launched the initiative by calculating the gross cost of employment of the 12 person team (a few miilion UK pounds!) and asking if they felt they could justify the value that they added. There was a tense moment or two at the event, but from that point onwards we noticed a shift in the team's mindset. We went on to reframe their work agenda to transform the ownership that they had of what the unit was attempting to achieve.
MN: "It's ours" also means to me that we are uniquely qualified to offer the services or products we provide. For those of us in the consulting world, it is our "proprietary viewpoint". A psf specializes and gains mastery in what is truly ours. When asked to do something that doesn't fit our offerings, we are the first to recommend ot]]> Mon, 21 Jan 2008 18:32:09 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Michael Neiss) Michael Neiss edited I PSF = Inc Clients Projects! ?: One must understand that Think Inc. isn't just about a mindset. It's also about accountability and generating work worth paying for. These are things the average employee never thinks about or is challanged in defining.
1A. Commit "Cool"
DealingMN: Dealing with a "cool" psf is a positive and engaging experience. If your staff area is thought of as a dull yet necessary function, its an opportunity to think cool. It of course begins with producing impeccable results as promised. That is the price of entry. Beyond that, a psf begins to build its brand by providing a remarkable experience. A psf understands it's clients wants and needs and gets what they would think is cool. Then they deliver. With each "cool" and memorable contribution to the client, you are more prone to be asked to contribute again. Who wouldn't want to do work with "cool" people?
2. Think C-L-I-E-N-T
MN: One of the base line ideas here is that we ought to ]]> Mon, 21 Jan 2008 18:24:39 +0000 mod http://tompeters-psf.pbwiki.com/I+PSF+%3D+Inc+++Clients+++Projects%21 email.hidden@example.com (Michael Neiss) Michael Neiss edited I PSF = Inc Clients Projects! 2. Think C-L-I-E-N-T
MN: Of course you cannot demand to be treated as a trusted advisor. You earn it. And that starts first by seeing your clients as your livelihood, not irritants. It requires a shift to proactive thinking and solutions, rather than reactive administrative actions.
4a. The Work Matters
This is absolutely fundamental to psf. We believe that psf is alternate structure and lens to look at the historic departmental approach. It starts and ends with the work. Members of the psf are compelled to add to their portfolio doing meaningful work that creates client WOW! Of course, we understand that there is some degree of administrivia that must be accommodated, but it is the exception, not the work. Most people walk through the door the first day of their new job expecting to, and wanting to, make a real difference. By providing work that matches their talent and passion, they look forward to entering that door everyday of their tenure in your psf.
Stories of Implementation Mon, 21 Jan 2008 18:19:48 +0000 mod